I grabbed this one after landing on a Don Norman piece (www.fastcompany.com/90338379/i-wrote-the-book-on-user-friendly-design-what-i-see-today-horrifies-me). I enjoyed “The Design of Everyday Things" so I followed Norman’s suggestion to read Mismatch.

Pretty quick read, and full of things so obviously correct that I got impatient with the author’s patience? Good stuff.